Top 5 Pros And Cons of 24/7 Fire Department Staffing

By Ziad Alezabi

February 16, 2024

Round-the-clock staffing is crucial in fire departments. Continuous staffing holds immense significance for those involved in the fire alarm monitoring industry. It directly impacts the speed and reliability of your fire department's response.

Let's take a look at 5 pros and cons of 24/7 staffing. To improve your situation, find important things in fire alarm monitoring manufacturers that we will talk about later.

Central station or in-house monitoring?

Why 24/7 Staffing Is Good

Quick Response Rates

Fire departments that are staffed 24/7 respond fast to alarms that are serious and meet the necessary conditions.

Quick response time is important. It helps emergency units arrive fast, put out fires quickly, and keep everyone safe by reducing damage.

Increased Safety

Fire departments will be better equipped and fully prepared to handle a wide range of situations, including fires, emergencies, and rescues.

With comprehensive training, advanced tools, and efficient protocols in place, they can quickly respond to incidents, minimizing response times and ensuring the safety of both their crew and the people in their municipality.

Fire departments can stay prepared and provide effective services to their community by regularly updating their equipment.

They can also stay prepared by keeping up with the latest techniques. Additionally, fire departments can stay prepared by working together with other emergency response agencies.

More Reliability

Having firefighters and emergency personnel on duty 24/7 greatly improves the reliability and effectiveness of fire alarm monitoring systems.

It ensures that highly trained professionals with extensive experience are always ready to respond to alarms, conduct thorough investigations to identify potential hazards or false alarms, and take immediate and appropriate actions in case of emergencies.

Their constant presence not only provides a sense of security and peace of mind but also significantly reduces response times, minimizing potential damages and saving lives.

Improved Customer Satisfaction

Having a 24/7 staffing arrangement in place for fire alarm monitoring services brings peace of mind to both customers and property owners.

The guarantee of knowing that dedicated staff are readily available to quickly respond to alarms creates a feeling of security, increasing confidence in the monitoring system.

With around-the-clock support, potential fire incidents can be quickly and effectively addressed, reducing damage and ensuring the safety of everyone involved.

Quick Problem Resolution

By ensuring continuous and adequate staffing of fire departments, quick problem-solving, and troubleshooting for any issues or malfunctions with the monitoring system is possible.

This enables firefighters to easily and quickly identify and address problems, ensuring the ongoing maintenance of system functionality and integrity.

With their expertise and dedication, firefighters play a crucial role in safeguarding the community by ensuring that the monitoring system operates smoothly and effectively. Their vigilance and prompt response contribute to the overall safety and security of the area they serve.

Problems With 24/7 Staffing

Increased Operation Costs

Maintaining round-the-clock staffing in fire departments requires substantial financial resources.

This includes not only salaries, benefits, and training expenses, but also the ongoing costs associated with equipment procurement and maintenance.

These financial burdens can place a strain on budgets and resources, particularly for smaller departments or municipalities that have limited funding available.

As a result, careful planning and allocation of resources are crucial to ensure the effectiveness and efficiency of fire department operations.

Staff Fatigue and Burnout

Working long hours on rotating shifts can lead to staff fatigue and burnout among firefighters and emergency personnel.

This is because the demanding nature of their work requires them to be constantly alert and ready to respond to emergencies at any time of the day or night.

The physical and mental toll of such a demanding schedule can take a toll on their well-being and overall health.

Fatigued personnel may experience decreased performance, impaired decision-making, and increased risk of accidents or injuries, compromising overall effectiveness and safety.

Staffing Shortages and Recruitment Challenges

Ensuring adequate staffing levels for 24/7 operations can be challenging, especially in regions facing shortages of qualified firefighters or emergency responders.

Efforts to attract and keep employees may be affected by competition, turnover, and changes in the workforce's demographics.

Downtime and Idle Periods

Despite continuous staffing, fire departments may experience periods of downtime or low call volumes, resulting in idle time for personnel.

Idle periods can lead to boredom, reduced morale, and inefficiencies in resource allocation, particularly during overnight shifts or off-peak hours.

Risk of Overdependence on Human Intervention

Relying solely on human intervention for fire alarm monitoring and emergency response may introduce the risk of human error, delays, or missed alarms.

Automation and technology solutions should complement staffing efforts to enhance efficiency, accuracy, and reliability in fire protection and monitoring.

How To Address Problems With 24/7 Staffing

Mitigating Staff Exhaustion and Shortages

Organizations need to prioritize the well-being of their emergency personnel by implementing strategies to mitigate fatigue, such as providing adequate rest periods and promoting a healthy work-life balance

By implementing text-2-cell capabilities and pairing them with a nuisance alarm filter, you can make sure that your on-duty staff is not wasting their time running to false alarms while they could be resting or doing better things.

This also comes in very handy when you don't have the body count to be sending your staff to false alarms. If you offer your staff a centralized alarm monitoring solution, such as a PRISM LX, you would also be ensuring that they can view everything in one place.

Striking a Perfect Balance Between Humans and Machines

The perfect way to monitor your fire alarms isn't in either of the extremes, it's right down the middle. Humans should be monitoring your fire alarm monitoring system, however, that system should also be neatly and accurately providing your in-house staff with accurate information.

This includes but is not limited to:

  • Offline status
  • Communication protocol
  • Battery percentage
  • Sensor status

This is great news because you won't be required to have as many hands on deck as you thought. Text-2-cell comes in handy once again because, during periods of recurring and long downtimes, you may want to send your staff home.

Digitize Can Fix Your Problems With 24/7 Staffing

Digitize is a fire alarm monitoring system manufacturer that manufactures services for:

We are adamant about supplying your infrastructure or fire alarm monitoring lineup with solutions that future-proof your business.

When you choose Digitize, you'll get:

  1. Industry-competitive discounts for distributors (25%)
  2. 24/7 emergency expert tech support
  3. In-depth documentation
  4. Form factor customizability
  5. Infrastructure adaptability
  6. Legacy mediation

We also guarantee that you will be able to configure your staffing however you first imagined it. When you choose Digitize, you choose flexibility.

If you have any questions that weren't addressed, or if you have a similar project that might fit our applications, please reach out and I will do my best to point you in the right direction.

Call me today to protect your network operations and open up your network to future scale-ups and integrations.

Call 1-800-523-7232. You can also email us at

Ziad Alezabi

Ziad Alezabi

Ziad Alezabi is a seasoned marketing writer renowned for his expertise in crafting compelling content and strategic marketing communications. With a rich background in the industry, Ziad has contributed significantly to various projects, delivering engaging blog articles, impactful videos, and...Read More